Advanced gynecology services now available in Lincoln
Michael T. Drouin, MD is a Fellow of the American College of Obstetrics & Gynecology (FACOG) and brings nearly forty years of experience as a gynecologic surgeon to the medical staff at Penobscot Valley Hospital. Dr. Drouin is a highly regarded gynecologist who will be performing women’s health procedures in the PVH Specialty Clinic and PVH Operating Room. Dr. Drouin offers a long list of in-office procedures as well as surgical procedures.
Dr. Drouin earned his undergraduate degree from Providence College in Rhode Island and medical degree from Saint Louis University School of Medicine in Missouri. His gynecology and obstetrics residency was performed at Women & Infants Hospital/Rhode Island General Hospital with Brown University. Dr. Drouin has an extensive list of research and publications, and a long commitment to post graduate education to advance his medical knowledge in reproductive endocrinology, infertility and oncology.
“Being raised in Maine, I have a strong commitment to improving women’s health in the state that I love. Women in the Lincoln area have been needing local, advanced gynecological care for some time and I aim to care for all their reproductive, menopausal and urological care needs with utmost compassion.”
While he will not be providing obstetric care or performing deliveries, Dr. Drouin will provide reproductive and infertility treatments to assist women who may be trying to get pregnant. He also cares for those needing family planning and birth control options including sterilization, as well as sexual dysfunction and menopause issues. He has experience treating many unordinary cases and truly enjoys caring for women’s unique, specialized needs.
Please join us in welcoming Dr. Michael Drouin to the Lincoln Lakes Region. Referrals for his services can be made through your primary care physician. Additional information is available at http://www.pvhme.org/Providers/Michael-T-Drouin,-MD,-FACOG.aspx
Hospitalist Dr. Babar Junaidi, ER Medical Director Dr. David Ettinger, Certified Physician Assistant Revaz Boukia, Gynecologic Surgeon Dr. Michael Drouin, and General Surgeon Dr. David Rideout are some of the medical staff providing exceptional care at Penobscot Valley Hospital. They are pictured welcoming Dr. Drouin to Penobscot Valley Hospital where he will be performing advanced gynecologic care to meet the area’s needs for high-quality women’s health services.
More local workforce hires and promotions at PVH
Penobscot Valley Hospital is pleased to welcome new managers Jana Libbey, Jen Cowing, and Shelley Sides.
Senior Director of Human Resources
Jana has previously worked in the PVH Human Resources department on a part-time and per diem basis. Most recently she worked at Husson University as their Assistant Director of Admissions and has just one semester left in completing her Masters in Business Administration degree.
“I am pleased to join the Penobscot Valley Hospital Leadership Team, I look forward to providing employment and benefit services to all employees within our hospital so that they can focus on providing quality healthcare to others within the community," adds Jana. “It is one of my many goals moving forward to focus on building an environment where high performance is valued, rewarded and recognized throughout the hospital.”
Jana resides in Lincoln with her husband, Luke, and four children. Having grown up in this area, she understands the growing healthcare and economic needs of the community.
Jen Cowing, MS PT
Director of Rehab Services
Jen graduated with a Master of Science degree in Physical Therapy in 2001. She has a diverse patient care background including several years specializing within an Orthopedic Surgical Practice in southern Maine as well as extensive work in pediatrics within early intervention and school-based programs. Jen joined the PVH team in 2014 as a therapist and stepped up to the role of director in October.
She is an active member of the American Physical Therapy Association, and is an Orthopedic, Cardiopulmonary, and Acute Care section member. Her special interests include post-operative orthopedic rehab, treatment of vertigo, and working with patients with chronic conditions such as cardiopulmonary disease, CHF, diabetes, or pain to better manage their health and reach their goals. Recent coursework includes attendance at a seminar for manual therapy treatment of lumbar, sacral, and pelvic dysfunctions. Jen volunteers for PVH helping to run a program several times a year called Healthy ME, which provides access to experts free of charge to community members working to lose weight or maintain weight loss.
"The PVH Rehabilitation Department is truly a fantastic resource for our community and I am proud to be a part of it,” states Jen Cowing. “Our team of Physical, Occupational, and Speech Therapists not only has a wealth of experience in their respective fields, but also represents the most advanced degrees and specialty certifications available within our professions. Our therapists work with patients within the hospital setting to regain function, allowing them to return to home safely after illness or surgery, and also staff a thriving state-of-the-art outpatient facility right in the heart of downtown Lincoln.”
Jen adds, “I am excited to see our outpatient department continue to grow while still offering all the services that set us apart from other clinics - including our commitment to early morning and evening hours to accommodate patient work schedules and the free use of our rehab gym to our patients between appointments, which affords many the opportunity to carryover their programs achieving better outcomes with fewer visits and lower out-of-pocket copays. One area we plan to expand is wellness programming for the entire PVH service area, with new membership options to our rehab gym and even more no-cost specialty programs to help our community increase their physical activity and improve their health."
Jen lives in Lowell with her husband and three children.
Shelley Sides, RN, BSN, MSN
Director of Inpatient Services
Shelley started in December as the new director of inpatient services, coming to PVH from Eastern Maine Medical Center where she was a nurse manager in the Adult and Pediatric Intensive Care Units. She began her career at PVH in 1994 as an EMT and gained interest in becoming more involved with patient care. Working through nursing school, Shelley graduated with her BSN degree in 2000. She continued work at PVH as a new grad in the emergency department while also working at EMMC in pediatrics. Shelley obtained her MSN in 2005 and continued to grow in the profession of nursing as a leader in emergency medicine. Shelley is experienced in emergency medicine, critical care medicine, pediatric medicine and nursing education.
“I am very excited to be returning to Penobscot Valley Hospital,” states Shelley. “PVH gave me a window into nursing that spearheaded my professional career. I am very thankful for the opportunities that have been opened to me as a result of my beginning at this organization. Healthcare has changed immensely over the last few decades but at the heart of it all, are the patients and the community. My goal is to support my team to provide high-quality care, promote wellness in my home community and help to lead a team with a vision for greatness.”
Shelley lives in Howland with her husband, youngest son and dog, and feels blessed to be working back "home" where she raised three children and has many connections.
Jen Cowing, Jana Libbey and Shelley Sides look forward to making a difference in the health of our community in their new roles at Penobscot Valley Hospital.
Hospital filling a void for 43 years
It was over 50 years ago when Medicare became a law in 1966. Among numerous other changes, the law required hospitals to pass rigorous inspections in order to receive payment for the care of patients. At the time, neither the Lincoln Hospital nor the Workman Hospital passed certification to receive Medicare patients. Concerned citizens in our community held a meeting on July 26, 1966 at the Rosebowl Restaurant with representatives from the Maine Department of Health and Welfare to discuss the future of healthcare in the Lincoln Lakes Region.
By the end of the meeting, ten members were chosen to further review options of renovating the current medical facilities to bring them up to code, or constructing a brand new facility using Hill-Burton funds. Those original members of the Study Committee included: Chairman G. Daniel Aiken, Robert Barton, Wilbur Clay, Taylor Bradstreet, Eugene Libby, Kathleen McCormick, Perry Barker, Dr. A. J. Gulesian, Argie Edgecomb, and Percy Porter.
Over time, the Study Committee grew to 25 members who were devoted to the cause, spending countless hours collecting 2,858 signatures for a petition that was sent to Senator Margaret Chase Smith. She presented the petition to President Lyndon B. Johnson calling his attention to the struggle of Medicare patients in the Lincoln area.
In April 1967, legislation creating Hospital Administrative District #1 was signed into law by Maine Governor Kenneth Curtis and on September 10, 1967, voters of the 15 towns in the district gave overwhelming approval of Hospital Administrative District (HAD) #1. Over the next few years, the HAD #1 Board Members worked to raise $500,000, which would be matched by federal Hill-Burton funds for a total of $1 million to construct a new facility.
1973 Board Members (l to r): Dr. Carl Troutt, Jean Twist, Harold Noyes, Philip Reed, Skip Haskell, Fred Dingley, Raymond Dugan, Dr. Bourcard Nesin, Keith Ham, Linda Stone, Grace Bowers, Kay McCormick, Mabel Dill, Ruth Lewis, Walter Clapp, Theo Jipson, Rhoda Dolley, Administrator Leo Jonason, Donald Whitney, Dean Neal, Norman Blanchard, Ralph Hooke, Daniel Aiken, Roger Tourtillotte, Sam Shorey. Absent from photo were: Myron Doane, Rev. Lewis Chase, Hervey Jordan, Joey Crooker, Erroll Woodward, and Porter Bodine.
Penobscot Valley Hospital Receives National Recognition for Performance Leadership in “Excellence in Quality”
Penobscot Valley Hospital was recently recognized by iVantage Health Analytics and the National Organization of State Office of Rural Health (NOSORH) for overall excellence in quality, reflecting top quartile performance among all rural acute care hospitals in the nation.
The rankings have been determined by the Hospital Strength INDEX®, the industry’s most comprehensive and objective assessment of rural hospital performance. In partnership with NOSORH, iVantage Health Analytics has developed a data-driven program designed to identify excellence across a broad spectrum of indicators relevant to hospital performance and patient care. The Hospital Strength INDEX captures performance metrics for all rural and Critical Access Hospitals. Leveraging data from public data sources, INDEX aggregates data from 66 individual metrics into three major categories and nine pillars to derive a single strength overall rating for each facility.
Senior Director of Quality Improvement at PVH, Crystal Landry, states: “PVH works hard to provide our community with necessary high quality of care. We are continuously working to ensure the care we provide meets or exceeds national best practice standards of care such as making sure patients receive certain treatments quickly when they are having a heart attack or stroke.”
Landry continues, “Being recognized as 1 of 10 hospitals in Maine to receive recognition for excellence in quality is evidence of us meeting the national, high quality of care goals we strive to provide every day. Ensuring that best practices in processes, systems and staff are always occurring is crucial for every patient. I am proud to see the staff recognized for providing excellence in quality at PVH.”
Michael Topchik, National Leader of the Chartis Center for Rural Health, adds, “These top quartile performers should take great pride in this recognition. It showcases their commitment to continuous performance analysis and improvement. On this occasion of National Rural Health Day, it’s an honor to celebrate their achievement as they continue to serve their communities despite the many market, regulatory and financial pressures they face.”
The National Organization of State Offices of Rural Health (NOSORH) was established in 1995 to assist State Offices of Rural Health in their efforts to improve access to, and the quality of, health care for America’s 61 million rural citizens. NOSORH enhances the capacity of SORHs to do this by supporting the development of state and community rural health leaders; creating and facilitating state, regional and national partnerships that foster information sharing and spur rural health-related programs/activities; and enhancing access to quality healthcare services in rural communities
About iVantage Health Analytics
iVantage Health Analytics (iVantage) is a leading provider of healthcare analytic and performance management analytic tools. Health system and hospital leadership teams across the country rely on the company’s software and services to deliver customized insights on clinical and financial performance, strategic planning, market assessment and payment optimization. iVantage is part of The Chartis Group, a national advisory services firm dedicated to the healthcare industry. The Chartis Center for Rural Health (CCRH) was formed in 2016 to offer tailored services, performance management solutions, research and education to rural hospitals and facilities. Learn more at Chartisrural.com.
Emergency department registered nurses Wendy Quartermain and Ashley Voisine pose with the PVH Excellence in Quality Award. Patient experience scores in the Emergency Room have routinely surpassed state averages.
New Managers Focus on Quality Care at PVH
Penobscot Valley Hospital is pleased to announce new managers: Heidi Huntington, Sue Johnstone and Helen McReavy. The trio has many years of dedication to PVH and our community, and have already been making great strides to enhance the patient experience at our hospital.
Heidi Huntington RN, BSN, CEN, AEMT
Emergency Services Nursing Director
I started my career as a Registered Nurse in 1998 and came to Penobscot Valley Hospital Emergency Room in 1999, working here for over 17 years. During that time, I became an Emergency Medical Technician, received my Certification in Emergency Nursing and continued to develop as a nurse. I took the position as Director of Emergency Services this year and eagerly embrace the role. I am excited to continue to be a part of this outstanding healthcare team. Our community hospital has a strong commitment to providing excellent care in a safe and compassionate environment.
We pride ourselves in short ED wait times as compared to state averages, and are currently looking at ways to decrease your wait even further during high volumes. We are continually striving to enhance your experience at PVH, from registration to discharge. Please feel free to contact me if you have any ideas on how we can continue to improve. Thank you for allowing PVH to be your hospital of choice.
Sue Johnstone, RN, CNOR
Surgical Services Nursing Director
I have supported PVH since the start of my nursing career in 1998. While there have been many changes over the past 18 years at PVH, our dedication to our community has always remained.
The Surgical Services department at PVH is committed to providing excellent, quality care to our patients and community. We will be focusing on improving efficiencies in scheduling to better serve our patients. I am both pleased and privileged to be a part of it and look forward to seeing PVH flourish and meet the needs of this community.
I have worked as a laboratory technician for 40 years, 25 of those here at PVH. In my new role, maintaining quality patient care will be a top priority. For the past 20 years, our lab has received flawless inspections (no deficiencies) from the Centers for Medicare & Medicaid Services who regulates all U.S. human laboratory testing (except research) through the Clinical Laboratory Improvement Amendments and we will work hard every day to keep quality as a top priority in all that we do.
The staff work very well together and consider each other family, working to perform duties to meet the needs of our patients. We will coordinate efforts with other departments to improve efficiencies. The PVH lab also provides services to local nursing homes (Colonial Acres, Cummings Health Care) and Residential Care facilities (Lakeview Terrace, Care Ridge Estates), completing weekly visits to the local nursing homes and visiting the residential care facilities when the need arises. The lab participates in training CNA and RMA students at Region III, instructing students in the art of phlebotomy. We pride ourselves in the quality of work that we provide. Our team is always ready to go the extra mile to improve processes. The PVH lab strives to remain the lab of choice for patients to complete all their blood work and testing.
Sue Johnstone, Helen McReavy and Heidi Huntington look to make PVH your first choice for all of our community’s emergency, laboratory and surgical needs.
Patricia Nobel, MD Looks to Promote Good Medical Care While Serving on Hospital Board
The Board of Directors at Penobscot Valley Hospital is pleased to welcome Patricia Nobel, M.D. as their newest member. Dr. Nobel recently retired from Penobscot Valley Primary Care after a career of nearly 40 years in pediatrics.
“After spending 39 years, 24 in Lincoln, providing pediatric care to babies, children, and young people, I am very concerned about the medical health of our community,” states Dr. Patricia Nobel. “In my retirement I want to continue to promote good medical care for everyone in our community. To this end I have decided to join the Penobscot Valley Hospital Board of Directors.”
A native of Seattle, Washington, she received her B.A. and M.A. degrees from Stanford University. Her pediatric training took place at the University of New Mexico Medical Center and Hurley Medical Center; following this, she received her M.D. Degree from Mt. Sinai Hospital of City University of New York. She was Board Certified by the American Board of Pediatrics and a Fellow of the American Academy of Pediatrics.
An avid reader, Dr. Nobel has long been active in the Lincoln library and serves on the book selection committee with the statewide Raising Readers program providing books to children at well-child checkups.
Board chairman Phil Dawson adds, “The Board looks forward to the medical expertise that Dr. Patricia Nobel will bring to the table. She is well known, well respected, and will keep the community in mind as we work to improve the health and well-being of those we serve.”
Following a visit to her alma mater Stanford University and Vancouver Island in British Columbia, Dr. Patricia Nobel looks to improve the health of the community as she joins the Board of Directors at Penobscot Valley Hospital.
Safety improvements lead to award at PVH
Penobscot Valley Hospital has recently been awarded Synernet Inc.’s “Most Improved Award” in recognition for its work place safety improvement initiatives.
Highlights of these initiatives include:
enriched facility rounding program,
improved snow and ice removal procedures,
emphasis on safe lifting and handling procedures,
advancements in medical waste management, and
adoption of a “needle-less” environment in our patient care areas.
Lee J. Cyr, director of insurance services at Synernet, Inc. stated, “Penobscot Valley Hospital was awarded the ‘Most Improved Member’ by the Synernet Workers’ Compensation Fund at its annual meeting in Rockland on September 22nd. Since 2012, Penobscot Valley Hospital has reduced the cost of its workers’ compensation injuries by over 90%. This recognition came from Penobscot Valley Hospital’s peers in the Fund, which consists of 12 hospitals throughout the State of Maine, and is a testament to the entire organization’s commitment to improve safety.”
PVH has been fortunate to benefit from grant money and annual fund donations over the past several years which have been utilized to purchase ceiling lifts for patient care areas, Hoyer lifts, and other pieces of equipment which ensure the safety of our patients as well as our staff. Penobscot Valley Hospital wishes to recognize and thank all employees and donors who have positively contributed to their safety program.
Karen Marquis, C.N.A. has been instrumental in training all new clinical staff at Penobscot Valley Hospital on the use of safe patient handling equipment, including the bed lift pictured with C.N.A. Stephanie Schick. Hospital-wide efforts were recognized last month by Synernet, Inc. as PVH leads their group in safety.
PVH adds new service - pediatric dentistry in the operating room
Penobscot Valley Hospital is pleased to welcome dentists Terrin M. Porter, DDS and Marcus A. Wilkerson, DDS who will be providing pediatric dentistry care in the operating room one to two days each month.
“It is common for children to face anxiety when visiting a dentist. Sometimes children may have special needs that require sedation to perform oral care,” states Dr. Porter.
“Which is why utilizing the operating room including our trained staff and nurse anesthetists will be a value-added addition to our service line and enhances accessibility to specialized pediatric dentistry services that are in high demand across the state,” adds PVH chief executive officer Gary Poquette.
The PVH operating room provides a centralized location for many current patients who travel from Presque Isle to Waterville and Eastport to Jackman for their specialized dental care. Most notably, Drs. Porter and Wilkerson are some of the only dentists in the state who accept MaineCare.
The two attended dental school at University of Missouri with Dr. Porter completing his pediatric dental residency in NYU Lutheran Dental Medicine in Anchorage, Alaska and Dr. Wilkerson completing dental residency with NYU Lutheran Dental Medicine at Penobscot Community Health Center in Bangor. In 2015, the duo opened their own practice, Bangor Children’s Dentistry, and also see patients locally at Health Access Network providing routine dental care in Lincoln.
In Penobscot Valley Hospital’s operating room, the dentists will provide care to:
Children with early childhood dental needs (i.e. bottle or nursing decay)
Children with extensive and/or rampant dental decay
Children and patients with special needs
“We make it our personal mission to take the time necessary to create a personalized treatment plan for each of our young patients to send them home with a bright, beautiful and healthy smile,” adds Dr. Wilkerson.
Drs. Porter and Wilkerson will accept referrals from primary care physicians and other dentists. Please join us in welcoming Drs. Porter and Wilkerson to the PVH family and ask your healthcare provider to refer your child for local, quality care at Penobscot Valley Hospital.
Dentists Marcus Wilkerson, DDS (left) and Terrin Porter, DDS (right) are welcomed to the Penobscot Valley Hospital operating room by director Sue Johnstone, RN. The dentists will be providing specialized pediatric care and accepting MaineCare as well as other forms of payment.